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Please Note For health and hygiene reasons the following policy does not apply to Underwear, Earrings and Fascinators.
Returns & refunds policy for goods bought online.
We hope that you'll be delighted with the products you buy from us. If you have any problems, however, please read on.
1. If you change your mind and decide you don't want to keep the product you've bought:
1.1 *Haven Bridal Studio will offer a full refund or exchange for the cost of any product you cancel (by email, fax or post) within 7 days of delivery, you can send the item(s) back to us as long as we receive them in their original condition within 7 days of you receiving the goods. We regret that we cannot refund you the cost of the carriage you have paid to receive the product.
1.2 If your original purchase was paid for with a credit card, the card number on file will be credited or if by PayPal credited to your PayPal account, for the full amount of the products.
If your original purchase was paid for with a cheque, we will send you a cheque for the refund amount.
1.3 You are responsible for the handling and shipping of the items which you are returning. Make sure the item(s) is (are) packed properly so that the contents are protected from any damage.
1.4 You are responsible for the cost of returning the product.
1.5 We cannot accept responsibility for parcels lost in transit. Please insure all returns for the full value of the contents and retain the postal and insurance receipts for your records.
* The UK Consumer Protection (Distance Selling) Regulations 2000
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